Cancellation Policy

We understand that unforeseen circumstances might arise and we would be happy to support you navigate your plan changes.

You can cancel any time by contacting us on office@BoboRental.com or WhatsApping us on +961 3 03 2572. However, we are sure you understand that the rental gear, once confirmed, is removed from our available equipment list, which makes it unavailable to other families. Please note that there will be a fee to cover our admin cost & bank charges. Our minimum cancellation fee is 10$ or a % of the total amount paid (whichever is higher) depending on the advance time given to cancel as outlined below.

– Cancellations up to 3 days (72+ hours) in advance will be refunded at 90% of the total amount paid.

– Cancellation between 1-3 days (24 –71 hours) in advance will be refunded at 75% of the total amount paid.*

– Cancellation less than 1 day (23 hours or less) in advance will be charged at 3 day rental and remaining amount will be refunded at 75%.

Orders cannot be subject to partial cancellation. If you wish to cancel part of the order, you must first make a cancellation request up to 72 hours before delivery date. Users will receive a full refund, except for the BoboRental service fee for the order. In this case, users can only place another order with the desired items on the BoboRental website.

Date change for confirmed bookings: If your travel plans have changed and you need to adjust your rental dates, we are happy to accommodate your request subject to availability and a $5 administration fee. Please contact us on office@BoboRental.com or WhatsApp us on +961 303 2572 with your date change request.

Extension:
Enjoying your stay so much that you decided to extend it? We are happy to accommodate rental extensions subject to availability. The rental extension will be chargeable as per the daily rate depending on the length of rental.

Early returns:
If you need to shorten your rental period, please inform us of the new dates so we can fit it into our collection schedule accordingly. A partial refund will be applicable if the new return date was more than 2 days before the original rental end-date; you will be billed for the actual rental period plus 2 days and 50% refund for the remaining days.

If you need to cancel after delivery, the rental fee will be charged for 3 days from the date of collection and the remaining amount will be refunded at 50%. Same day collection will have an applicable same day transport fee.

*Our full rental Terms and Conditions can be found here (link to be added).

The fine print:
BoboRental ensures all rental equipment is safety-checked, cleaned and sanitized between rentals; however, all rentals are at hirer’s own risk. By accepting and using the hired equipment the client and any user acknowledges that the equipment is being used at their own risk.

BoboRental hereby makes no warranties with respect to the equipment and BoboRental hereby specifically disclaims all warranties, whether express or implied. BoboRental and its employees, owners and affiliates will not be responsible for accidents, injuries or damages caused directly or indirectly by the use or misuse of the hired equipment. The Client and any user agrees to hold harmless BoboRental and its employees, owners and affiliates, from any liability, injury, death, property loss or damage which may result directly or indirectly from the use of the rental equipment. Provided the goods are returned to us on the last date of hire in the same condition as it was delivered (considering fair wear and tear; products do not need to be laundered prior to return, but visible crumbs / spills should be wiped down) we shall return the security deposit to you in full. If the equipment is not returned in full or to an unacceptable standard, for whatever reason, we reserve the right to retain the deposit paid by you. If the equipment is returned excessively soiled or stained, including potty accidents, and/or with an odor resulting from cigarette smoke, an 50$ cleaning fee will be retained out of your deposit. In the event of the late return of any equipment, we shall be entitled to retain the deposit paid, or part thereof, at the daily rate. The rental agreement is governed by the laws of Lebanon.