Delivery Policy
- RENTAL DELIVERY POLICY
On time:
We know you are excited to start your holiday, our commitment to you is to get your booked gear to you on time. We offer deliveries and returns 7 days per week between 11 AM – 6 PM.
Our transport fees:
Transport fee is 7$.
We deliver to private residences, hotels, serviced apartments, Airbnb and airports. We do not offer deliveries to / collection from shopping malls or other public areas.
Private Residence Delivery:
Upon confirmation of your booking, we will be in touch to arrange a suitable delivery time convenient to you. If you are staying with a relative or friend, kindly provide your hosts’ name and contact number and we can arrange delivery prior to your arrival.
Hotel/Services Apartments Delivery:
If you are staying at a hotel or service apartments, we are happy to deliver the items to the reception or concierge prior to your arrival. Kindly provide us with the full booking name your reservation was made in, and inform the hotel / service apartment provider that you are expecting a delivery from BoboRental prior to your arrival. Upon your departure you may leave all the products with the Concierge under “BoboRental” and we will collect the items after departure. In case the hotel or service apartments do not accept items prior to your arrival, we can arrange a suitable meeting time after you have arrived.
Airport Delivery:
We provide airport delivery to Beirut-Rafic Hariri International Airport with an extra fee of 3$, so 10$ in total.
Express fee:
We will always do our best to assist with last minute bookings. An express fee will be applied to orders submitted within 48 hours of the start of the rental period.
Kindly note the express processing fee 15$ is applicable regardless of the order value.
- RENTAL COLLECTIONS AND RETURNS POLICY
โWe will contact you 1 day prior to your rental end date to check if you would like to extend your booking (subject to availability) or proceed with collection. If you like to proceed with collection, please wipe off any visible crumbs, spills or loose dirt prior to packing the items.
Deep cleaning or laundering the items is not required, as we will take care of that after collection.
Hotel / services apartments collections:
If you are staying at a hotel or serviced apartment with concierge facilities, you may leave the items with the concierge/reception and send us a picture of the luggage tag for us to collect after your departure.
โPlease do not leave the items in your room, as they will then likely end up in โLost&Found” and depending on the hotel policy may cause delays for us to be able to collect the items back, which then may be subject to additional late return and transport fee.
Residential / AirBnB collections:
Please have all the items ready & packed to be handed over to our team at the agreed collection time. Should you require assistance with dissembling and packing, please let us know in advance, so we can allocate adequate time and avoid delays for other customers. Kindly note there will be an additional charge depending on the number of items in your booking, starting at 5$ for 1-3 items.
If you are staying with friends or family, please share the contact number of your host and we will contact them for a suitable collection time after your departure.
If you are staying at an AirBnb or service apartments without concierge facilities, we will meet you at a pre-agreed time prior to your departure to collect the items.
- ONLINE PURCHASES DELIVERY POLICY
Boborental guarantees to deliver orders to customers on the same day that the orders are placed. The order must be submitted up to 4pm to receive it the same day.
We offer deliveries :
- Monday – Friday – 2pm -10pm.
- Saturday – 10am – 10pm.
โOur transport fee depends on the delivery area, please find the details below:
| Area | Transport Fee |
| Ajaltoun, Ballouneh, Achkout, Rayfoun, Kleiaat | 2 $ |
| Sehayle, Jeita, Faytroun, Bzommar, Raachine, Mayrouba | 3 $ |
| Zouk, Hrajel | 3 $ |
| Kaslik | 3 $ |
| Jounieh, Faraya, Kfardebian | 4 $ |
Please note that the above areas are the only ones to which we are delivering at this time. Boborental is working hard to extend our delivery areas to reach our customers in Lebanon. We believe that everyone should have the opportunity to benefit from the quality and convenience of our offerings, and we’re doing everything we can to make that a reality.
